As a service provider you need to show the effectiveness of your services to funders, stakeholders and clients. I have 10 years experience in showing service outcomes including using Results Based Accountability (RBA) and the Partners for Change Outcomes Management System (PCOMS) approaches. I led a programme of PCOMS implementation that resulted in client outcome data for more than 5000 clients for a large national provider, and have used RBA for contract reporting for a number of large government contracts and thousands of clients. I have built other kinds of evaluations for specific services. I can help you to design an outcome evaluation process to suit your organization and your clients.
Client Outcome Evaluation